Expectations WELL exceeded!
I have just had an extraordinary experience. I have found a company that really does care about its customers. I bought an INR checking machine last week (for a very good price, I must say) from WMS, but forgot to plan it so that it would be delivered whilst I was at home. I'd planned to be away for the weekend, just when it was due to be delivered. So I called them, and they were very understanding and helpful. They intercepted the order and delayed it so that it left on Monday instead. It arrived today, Tuesday, safe and sound. And the lovely lady from Customer Services had checked the delivery status and phoned me to ask if it had arrived ok. That is truly caring service, for which I am very grateful. I would give 10 stars if I could! Thank you.
Reply from Williams Medical
Hi Mark,
Thank you so very much for such a wonderful review. I've traced your order details and managed to find out that it was our Tina who was the young lady who looked after you from start to finish, amending your order delivery date and then calling you back to ensure you'd received your parcel safely.
I've made sure that your lovely comments were fed back to her and everyone here at Williams. We are so pleased that you've experienced such a great customer experience.
I hope you had lovely weekend away?
Kind regards
Cherie Coles
Customer Care Team Manager