We used BOLT in Italy, Malta, Portugal and Spain. The ride is usually fine. However if you need Customer service for any reason, they suck!
We requested a ride that showed up as 12 euro, because I was in a rush, I was clicking a bit too fast. Once I saw the 12 euro for my destination, like most people I did not expect a change on the next page, so I clicked and once the ride was confirmed I noticed the cost went to 22 euro. The roads were clear, there was very little traffic, the ride took less than predicted. We tried to ask the driver but spoke no English. I immediately contacted BOLT support who did NOTHING and closed the file, so I emailed them again and they did the same a second time. I cannot get ahold of BOLT support, so I will no longer use BOLT. I would prefer to pay a few cents more than to use a company that refuses to service their client. DO NOT use BOLT.

Their reply is just babble. If they had real integrity, they would credit us at least the discrepancy. That would be a good start.