The worst clueless customer service
And the nightmare continues - different agents so one has to start the whole story again with no follow up. Wherever this team is based, they are so limited on what they know that nothing ever gets solved.
Speaking with agents who neither speak or understand clearly in English is beyond frustrating. Signing email communication with 'Team' instead of a person is equally frustrating.
How exactly did you 'try' to reach me? Still waiting for a response from this, Dyson?
The worst clueless customer service. Gave the wrong address to DPD despite 7 Phone calls to correct it. Wherever this customer service is based, they are poorly trained and half of them are not understandable and limited in what they can do.
Reply from Dyson UK
Hi there,
We understand your discontentment with the recent delivery experience. We intend to resolve this for you promptly. However, we have tried to reach you, but unable to do so.
We request you to kindly reach back to us with the requested information so that we can sort the issue for you. We appreciate your feedback and will use it to improve our customer service processes.
Kind regards,
SS*