Hi there.

This isn't the level of service that we want to provide to any of our customers, so I apologise that you've had this experience. Just so we can discuss this with you and give you some support, please contact our team via 150 from an EE mobile or 07953 966 150 from any other phone.

If you have the EE app downloaded, you can also contact our Live Chat team that way.

For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee

Take care,
Matty.