Second bad experiences in a row
In your response to our previous review, Traveldeal apologized for the lack of alignment with the hotel we booked. After that, we booked a new date in consultation with a Traveldeal agent. For this, we received a final confirmation and a hotel voucher after a day. Unfortunately, the next day we received the same cancellation email again that the hotel was fully booked on the date of our DEFINITIVE booking. We were again given the choice of a different date or a refund. After two of these equal bad experiences, together with a the bad experiences with Traveldeals customer service, our trust in Traveldeal has disappeared. In a reply email we asked for the refund option. Till yet, we have not received a response to this request for refund.
Reply from Traveldeal.nl
Dear Peter,
We understand that this is extremely annoying. Unfortunately, the link between us and the hotel turned out to be incorrect, which meant we had the wrong availability on the website. Unfortunately, you have been the victim of this. Our apologies!
We indeed see that the refund had not yet been processed. We have just processed this in our system for you. You can expect the payment in your account tomorrow.
Once again our apologies.
Kind regards,
Team Traveldeal