I tried to get support in vain.
Went through their system - states enter email which after checking says its correct. Next it asks for security code which I entered - does not accept. Then I requested a new one which the system said will be emailed but this email never arrived even it said my email address is correct. Why is it so difficult to contact you by email for e.g. I am a basic 365 subscriber and you keep sending me emails to upgrade. Please reply with an email address for support.