I don’t know why this company has so many bad ratings. I read a few of them and I can’t believe that they had so different experiences. I bought a bed frame and well yes I think it took awhile to get to me but even so the wait was worth it. They even sent me the sides of the frame again 3 months after I bought without asking any questions. Yeah it broke but that was probably of my high weight, however I would recommend them to everyone who is interested in having a great customer support and a quality product.