I am updating my review below. It took so long to get this chair, I truly thought I had been scammed. I finally received my chair and it is great. I love the chair. Why 4 stars? Here are the reasons:

1) The way they advertise makes one think we are getting NEW chairs that are on sale, not used chairs. I will say my chair does look new, but after coming here I see they sell used chairs. I was worried!!!

2.) They should be honest about the length of time (about 8 weeks) it takes to get the product. I truly thought I was waiting for a shipment to arrive from China. By the end, I thought I had been scammed. This company needs to be upfront about this so people don't freak out--like I did. I really needed a chair. I don't know a darn thing about chairs. This is the first one I have bought. I love my chair but I probably would have looked around locally for a chair had I known it was going to take so long to get this one.

3) The back does not allow itself to be adjusted, nor does the seat. I am assuming this chair was returned due to these defects. Luckily, I don't care about these defects as the chair is where I would put it anyway.

I will give this company credit for getting back to you quickly. They were fast about answering emails. I will admit that toward the end I thought they were just leading me on. Had they been honest about how they do business, I would not have felt scammed.

Anyway, if you are not in a hurry for a chair, you might give them a try.