I Wish I had found this site prior to ordering. It is obvious this so called company is a scam. I thought I was buying a NEW chair, instead I got NO chair. All I got was a bunch of BS. I am now in the process of contacting the BBB, Call for Action and Consumer Action as well as following all directions given on the government website set up for this type of scam business. Good luck to all who venture here. Will update this as progress made