Really poor. Ordered on the evening of the 13th. Paid £5.99 for 2-3 days standard delivery. It's been 7 days so decided to talk to chat support. Started chat support at 18:30 and still on chat support now at 20:30. It's been 70 minutes since the last agents message. States they are active but choosing not to respond. I was told that that it's sale period which I was unaware of and that this can happen. To me that is accepting poor standards, poor delivery time and happy to accept the customer will be unhappy.