Useless
It was a complete waste of time trying to get back the money they charged me after I sold the property and asked them to close my account so I gave up. Now, ~9 months later they've sent me two emails asking me to get in touch because they've noticed I've cancelled my direct debit. Horrible reminders of dealing with one of the worst companies I've ever dealt with.
I expect they'll respond with some platitudes telling me to contact them on social media or chat...read my last review, it's easier to get a GP appointment than get anything useful out of your chat.
Reply from British Gas
Hi there, thanks for letting me know about your issue. I’m really sorry you’re disappointed with the service you’ve received so far. I’d like to get this sorted out for you and make sure it doesn’t happen again as it sounds as though your account is still open.
Please send us a private message at @britishgashelp on X (formerly Twitter), or on Facebook using m.me/britishgas. My team and I will then start looking into this for you immediately. Thanks, Kirst