Review of Jet2.com


Rated 1 out of 5 stars

Never again will I book

Never again will I book

package Holiday to Turkey our first family of 6 holiday ever abroad

Resort was luvvly

Antalya airport inside is awful At the gates there are no where near enough seats at the gates but we don't hold jet responsible

Our flight was delayed back to Manchester it was due to leave at 23.55 we were on ready to go for 1am then captain came in and said that he and his crew were now over their flying hours and will be dropping us off at Stansted and plan B and Plan C IE getting to Manchester is being worked on

We landed at Stansted we were all like cattle at Zone 500 lots of young kiddies screaming they had 4 hours to sort out out coaches etc none at Stansted waiting

Surely a company as big as jet 2 have a critical recovery plan in place for this now in a mini bus 4 hour trip to Manchester Airport kids are crying saying never go on aeroplane again

4.5 k holiday ruined by bad planning

Delays happen the flight was only 1.
20 late why was the crew so close to their legal hours ? They said disruptive passengers on the inbound flight caused delays

Shambles at Stansted poor no plan in.place or organisation

Sorry jet 2 back to TUI for me next time

June 10, 2024
Unprompted review

Reply from Jet2.com

Hi Gary,

Thanks for your review.

I'm sorry to read about your recent experience.

If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support