They take a 30% 'fee' at Eurostar
Owned by Private Equity which explains the non-English response and the reason why they operate in the Eurostar which is owned partially by Private Equity and Pension Funds....buttering each other's hands.
Do not use this company - they are slime.
They take a 30% 'fee' at Eurostar. A complete rip off in this highly unregulated business. There's clearly some official getting a few benefits for giving Global Blue the licence to operate like this.
Reply from Global Blue
Hello,
Thank you for sharing your feedback with us. We take your feedback seriously, especially when it points out discrepancies that can lead to inconvenience, as you've outlined.
To help us understand your experience, a request for additional information has been sent via Trustpilot. You can expect to hear from us once we receive your information and review the details.
You may also reach out to us through our web form [https://cs.globalblue.com/s/tp?language=en_US ] for assistance.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Customer Service Team
Global Blue