Quality and service could be better
I bought a pair of linnen trousers last summer. They were super comfortable and looking nice. However, under less than a year, while not having used them during winter and fall months, and while taking good care of them (handwashing etc.), holes in the fabric have developed several places, due to (little) wear.
I feel like the price does not reflect the quality in this regard. When I issued a complaint on this, it was rejected to get a refund or new pair of trousers, but was instead offered 25% on a new pair. I feel like quality and service could be better in this regard.
Reply from Skagen Clothing
Hello Maria,
Thank you for reaching out and sharing your experience with us. I'm truly sorry to hear that your linen trousers developed holes despite your careful handling and limited use.
After thoroughly reviewing your complaint and the provided details again, we regret to inform you that we couldn't approve the claim. Based on our assessment, the wear and tear on the trousers appears to be consistent with normal usage rather than a manufacturing defect.
We understand how disappointing this must be, especially considering the enjoyment you initially had with the trousers. As a gesture of goodwill, we offered a 25% discount on a new pair, hoping to provide some resolution.
We genuinely appreciate your feedback regarding the quality and service, as it helps us improve. If you have any further questions or need additional assistance, please don't hesitate to contact us.
Have a great weekend!
Best regards,
Skagen Clothing🦢