Very Very sneaky, they will not accept returns on genuine Land Rover products. They took longer than I expected to ship out my order so I went elsewhere for the parts I needed. The day the package came I requested to return the full order without even opening the packaging. I received an email saying they don't accept returns on genuine parts and they are only sold to trade customers. Nowhere on the checkout does it clearly state you are making a trade purchase or ask for business details. The only mention of it is in the smallest font possible on the last page of checkout. Obviously done on purpose or people wouldn't order these genuine parts. Again package unopened, return request made on the day it was delivered and they won't accept it. Used them quite a lot but this is the first time I needed to return items, won't be using them again.