Horrible shipping company. I sent two tickets because of an order that was with this carrier and they never responded. The order traveled around Europe, passing through Germany, then Belgium and never reaching its destination country, Portugal. Now the order is being returned to the sender. In fact, the shipping company Hermes Germany told the sender that "there were several delivery attempts but without success" when we both know that this is a lie. Terrible shipping company, misleading and possibly lame, I believe they kept my order, as the last update was on March 25th saying that it was being returned to the sender but as of today, April 30th, the sender still hasn't received mine order. How is it possible?