wed 24th sent my phone
thurs 25th said they are repairing it will take 2/3 days
tue 30th I contacted support with 2 questions will the phone be sent today and via what service as i urgently needed it for a yearly event on thursday. She kept ignoring the questions. It took 30 minutes to be told it would go DHL express and that i should wait 7 to 10 days. That was this morning. When i got to work the phone had arrived so they sent it back monday. really super impressed with the repair service it was so quick. Online agent was useless even claimed she called someone to check the status of the repair when she just checked the website instead as the phone was at this point already out for delivery to my work.