I own a Yoga 7i and purchased an extended warranty under the pretense that what they promised in the details would occur.
Unfortunately, My laptop was damaged and it's was hell trying to get anyone at Lenovo capable of having an informative conversation. Nobody seems to know how to provide timely updates, they just leave you on hold for literally hours (coming back to apologize for the wait of course).
When asked to escalate the call to a manager, good luck.
Being a computer company, it's surprising they don't have a feature to save chat transcripts.
Yes, the product is nice but it's not that sturdy and the people behind it are useless.
While it was a hassle dealing with support staff, the laptop eventually was repaired. I really like the product. I hope they improve the staff though.