Contact Form Date: 6 February 2024
Our Reference: T5789672
Our Client: E.ON Next Energy Limited
Query Type: Wrong person
 
Dear Sally Rasiah,
Thank you for contacting us, please find our response below:
Good Afternoon
Thank you for your contact, the contents of which has been noted on file.
We would require evidence to support your claims.
If you could please provide supporting documents from Eon to confirm that nothing is owing on this account.
Upon receipt, we will review and action the matter accordingly in line with our processes.
If you have any further issues or new questions that you would like us to assist you with, we kindly request that you use the contact options below to submit a new query.
I attach the above reply I received. They don't seem to read what is sent. My wife has never had an account with Eon or any company for that matter I have. You sent her a recovery letter on 28 Dec 2023 demanding £36.79. I have since spoken to Eon who confirm we owe nothing. Why don't you instead of asking her to send evidence from Eon she owes nothing ask your client Eon for an invoice with her name, account number etc. showing the amount you are claiming. I think its disgraceful for a professional firm to act this way. You cannot even provide an email address to contact you. I think you owe an apology to my wife for literally harassing her. ref:T5789672