Non existant customer service
I ordered biscuits for a friend leaving hospital. The payment glitched and the order was cancelled. After emailing and calling 4 times on successive days to try and re-instate the cancelled order, I got an answer machine on every occasion and left messages. I've heard nothing back. No email, no phone call - nothing. I'm going to send flowers instead but my friend's been home for almost a week now and the welcome home suprise I'd planned is spoilt. Based on my experience Biscuiteers clearly don't need new customers and don't care if things go wrong.
Reply from Biscuiteers
Hi Ruth,
Thank you for your feedback, we're so sorry for the issues you encountered completing your order via our website and for the inconvenience caused. Due to the recent law changes in purchase verifications and requirements there is a much longer process involved in approving an order.
We can see that your orders 3DS verification, please be assured that we will be investigating this further to ensure this issue is fixed!
We have looked into this and regrettably cannot see that we received any emails from you at yum@biscuiteers.com so are so sorry that you have not heard back from our Happiness Team.
Please do not hesitate to get back in touch if there is anything else we can help with.
The Biscuiteers Team x