Review of 24S


Rated 1 out of 5 stars

24s' masked discrimination

Further to my previous reviews titled "24s doesn't care about loyal customers" in reply to part 3 of the 24s has finally provided a real reason why my transaction was refused. It was not due to any issues with my cc when receiving "payment has been declined by your banking institution" message appearing at the time of transaction. The real reason is this: " 24S reserves the right to cancel the execution of an order, in the event of an abnormally high number of returns". So all this blah blah that "every credit card payment is processed by the verification system, which refused the request to authorise a transaction" has nothing to do with the eligibility of cc or accounting issue. 24s discriminates against the customers based on the ratio of items purchased vs items returned. Since I have bought 6 items and returned 4, I was marked as a customer with "abnormally high number of returns". Therefore, when 24s issues bogus message "payment has been declined by your banking institution" it is de facto discouraging "undesirable" customers from shopping on their site.

March 5, 2024
Unprompted review

Reply from 24S

Bonjour,

We thank you for your feedback and apologise again for the situation regarding your refused payment.

Our enhanced secure verification system can deny payments for various reasons.
In this case, our verification system is unable to grant you access as you have returned the majority of your items.

Indeed, 24S must reconcile the advantageous return conditions with other considerations such as the environmental impact of its activity.

With this in mind, the number of returns made by each customer cannot be unlimited.

Rest assured, your comments have been transferred to the concerned department in order to improve customer experience.

We appreciate your understanding and wish you a lovely day.

Kind regards,
24S Customer Care Team