Every single time I see this name on my parcel notifications I shudder. Yet again, I received a notification on an important package that was out for delivery this morning, apparently no one was available at the address… a standalone office with over 40 staff inside of a completely glass fronted building. Come on, pull the other one. The proof of attempted delivery yet again a convenient blurred black mess that shows no location, no parcel, no attempt, just a lazy delivery driver.

Put a request in via online chat, heard nothing back. Called to speak to them twice, automated rubbish to say they’ll let the team know I’m chasing an update but has anyone come back to me? Of course they haven’t. Complete waste of time and money.

Apparently they intend to try redelivering tomorrow. Fantastic! To a business address that only opens Monday to Friday so I can be sent a “sorry you were not available” and then send my parcel back where it came from for even more delays. Pick up the phone, you were meant to call me back. I get better service talking to the wall.

EDIT: a lovely “we care about you” reply to this review telling me how to get help but clearly didn’t read the review because I’ve already done what they suggested and chased twice. Not a peep out of them. Waste of time.