Apart from the quality of the regular service (showing up on time, driving carefully, actually knowing the destination, etc.) compared to other taxi services, I have just had a tremendous experience.

One busy morning, I used Viggo to get to an important meeting. After the meeting, I realized that I could not find my wallet. After having checked all pockets and my bag, I realized that it might be in the taxi.

I used the app to reach out to Viggo for help. After a very short while, I got a kind reply that they were on the case and reaching out to the driver. A short while later the driver actually phoned me and told me he had my wallet. He ended up meeting me later the same day in the middle of Copenhagen, keeping me updated by text messages on his progress. I got my wallet and the driver did not want any compensation for the time and effort he had put in.

Altogether an brilliant experience by a company that actually recognizes that they are in the service business - and again I am comparing to other taxi companies in Denmark.

I have switched all my taxi use to Viggo, no regrets.