Company doesn't understand the concept of eircodes
Wherever I've the misfortune of having my package delivered by Fastway they never use the eircode or phone number on the package. Packages continuously delivered to wrong addresses and marked as "signature obtained" which leaves you going on a wild goose chase to the neighbours looking for your package. If at all possible, avoid. Customer service representatives are completely useless and can't seem to answer or be bothered to answer the simplist of questions. Constantly regurgitating the same templated response regardless of what question you ask them. Takes them an average 3 working days to responde to an email.
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
Your insights are incredibly valuable to us, and we hope to learn from your feedback to enhance our services.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team