Phone call started off like the genuinely wanted to help, but you get passed around from pillar to post and they really dig deep in to why you have so many debts. Real personal questions and when you explain they ask you again a few minutes later. Got rather rude when I was being passed to yet someone else and I said I didn't have time. They said do I want to help my situation or not!! The bloke I spoke to clearly has targets on his back. It's all very robotic and I didn't genuinely believe they wanted to help. After I again said I didn't have the time, the level of rudeness got worse so I had to terminate the call. I will be going elsewhere to a company that genuinely wants to help and aren't just put for a quick buck on a loan repayment.