Booked tickets online for the New year's day 20:30 showing of One Life at Vue Cinema Worcester, arrived about 50 minutes early as the weather was terrible and wanted to ensure we got there on time.
Only after we had ordered and payed for food, snacks etc for did we find out that the viewing had been cancelled. Then it was only because my wife went and asked when can we go to our seats only to be told "the screen is broken, you should have had an email" clearly we didn't or we would not have travelled 30 minutes in bad weather, ordered food snacks etc.
Now we have to wait for the food refund and the ticket refund.
On our way out we met another couple coming in to see the same film at the same time, I guess they never got the email either.
The lack of communication between staff made it feel like they just wanted to close early as they went back and forth as to what screen was broken. Will avoid this Cinema in future.