I hope this message finds you well. I am writing to express my dissatisfaction with the Candy washing machine and dryer that I purchased from your company two years ago.

From the very beginning, I encountered issues with the washing machine, and despite reaching out to Candy for assistance during the first week, I was informed that I needed to purchase additional insurance for repairs. This was surprising to me, as the appliance was still within the first year of its warranty.

Over the course of the two years, the washing machine has undergone 18 repairs, and I have consistently paid the monthly cost for both general and domestic insurance. Unfortunately, the recurring problems and the associated costs have become unbearable. Despite my efforts to address the issues during the warranty period, the service provided by Candy has not been satisfactory.

Given the ongoing challenges and the lack of resolution, I have decided to cancel all insurance plans and replace the Candy washing machine with a Bosch model. The decision to switch to Bosch was made with the expectation of a more reliable and efficient product.

I wanted to bring this matter to your attention as a loyal customer who, unfortunately, has had a less-than-pleasant experience with Candy products and services. I hope that this feedback can contribute to improving your offerings and customer support.