Review of British Gas


Rated 1 out of 5 stars

Scam alert to all the British Gas…

Scam alert to all the British Gas customers they are sending the debt into the prepaid metres which is criminal and it’s theft for last two weeks my meter was taking money out when I top up and I called them and they don’t have any answer where this debt come from they said they don’t know at the moment they are going to investigate I always top up my meter I never use any sort of emergency credit please be aware I’m going to report this to Regulated authority They said they’re going to refund but the question is why they’ve sent the debt into my meter in the first place someone or other people they don’t even know what they are doing so please make sure when you top up your prepaid meter check your credit remaining and what are you topping up with I thought I make everyone aware

December 1, 2023
Unprompted review

Reply from British Gas

Sorry to hear this Azhar and many apologies for any frustration and inconvenience caused.

If you'd like us to investigate this further for you, please send a DM to @BritishGasHelp on Twitter or a PM on Facebook using https://m.me/britishgas & include #Trustpilot. You can also use the Live Chat option via our website. ^Lucy