Review of Official Gatwick Airport Parking


Rated 1 out of 5 stars

Lots of room for improvement

This car park is a microcosm for all that is wrong with this country. Overly complicated signage, rules about where you can and cannot park. One floor was for a special category (which I didn't understand), the second floor looked promising, but an official tapped on the window and said that the places are reserved (for whom?), and so on to the next floor. What fun! Then there is the colour coding: none of the muppets who designed the myriad of rainbow-coded car parks (blue, orange, red etc) thought to stamp the ticket with the corresponding colour. Or, even better, to print the ticket in the appropriate colour. So, one remembers the row (eg 3F or 4D) but not the colour. The result: you lug your cases round a plethora of car parks. Lifts where the down button is mistakenly labelled 'up', and so on. And when you leave, no ANPR: Gatwick can land planes but don't have the nouse to install a decent automatic barrier. The cost for 20 minutes: £8. My goodness!! There's a certain irony in that the last, and first, thing a Briton – or indeed traveller – sees of this country is the delight of the short stay car park at Gatwick. Hip, hip, hooray!

November 11, 2023
Unprompted review

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear your comments regarding our signage and ANPR system

We would expect our signage to be clear and accurate whilst our ANPR equipment should be seamless and we are disappointed to learn this has not been the case.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services