Feel very let down by H&W
Feel very let down by H&W. I have followed this company for years after coming across their stall at a show at Olympia. Earl Grey has been my favourite scent for years and I've probably had everything from diffusers, hand wash/cream to the small room spray. I received my latest order of 3 x hand-wash recently but didn't open it straightaway. On opening the colour it looks like H&W clementine fizz. The scent is Earl Grey but not the colour which has always worked well with my bathroom colours. The response to my email stated that they have not changed the EG recipe but there can be differences between batches. I don't usually post negative reviews but I'm so disappointed not to have received a further response after sending a comparison photo.
Reply from Heyland & Whittle Ltd
Hi Pamela and thank you so much for all your orders over the years. We've really appreciated you as a customer. This is one of those times when, having done a little background research, I can only apologise. The person who was responding to your original enquiry has actually moved on leaving your questions unanswered. I'll contact you today through the contact details we have for you on account and we can then get to the bottom of your concerns. Talk soon - Jeremy