I would give a minus but can’t.
I booked a pick-up of a package from an office which unfortunately closes at 3pm every day. Envialia state that they pick up between 9-5 and there is no way to notify them that the pick-up point closes at 3pm. On the pick up day (a Friday) I receive a phone call at 5.35pm saying he is outside the pick up address. I explain that it closes at 3pm every day. He informs me that it will be picked up on the Monday.
By Tuesday I had no update so contacted the office where the package is waiting, it’s STILL THERE.
Tried phoning, texting and emailing Envialia with no response.
I tried changing the date of pick-up on the website and got a message to do it via Live Chat, there’s no link for Live Chat.
Absolutely shocking company. NEVER, EVER USE THEM.

I only did because our PO Box is in a Logial/Envialia office and the people there are really helpful.