I didnt want to write a bad review but in the end it was just one too many times of inaction. I want to stress that every email response was very quick and polite and eventually it did get resolved.

I understand the stock of the Lowa shoes is really bad at the moment which is out of your hands and im not putting the blame of that on UniformStores. Although it would have been nice to keep customers informed about that rather than just changing the "Delivered by [Month]" every month unless they emailed first.

Disregarding the stock issues, it took almost 2 months from when I requested a refund to actually receiving it, and only because I got into further contact.

11 Apr - Preordered for April delivery
28 Apr - Me: Emailed asking about stock since theres no way they will be delivered now
04 May - Me: No reply so emailed again.
04 May - UniformStores: Replied about stock coming slowly, was very polite and informative.
27 Jul - Me: Requested a refund since it seems they will never be in stock. Will order them again when they are.
28 Jul - UniformStores: Sorry to disappoint and explaining stock issue again.
14 Aug - Me: Nothing changed regarding refund, so emailed again asking about status of the order.
15 Aug - UniformStores: "From my records you have requested a refund. Is that still what you wish?"
16 Aug - Me: Yes
17 Aug - UniformStores: Not a problem, that will be refunded in 5-7 days.
18 Sep - Me: Is it possible to confirm this refund was processed? I still didnt see anything on my side
18 Sep - UniformStores: Let me check for you today.
20 Sep - Received refund

Im not sure the refund was even started until asking about it again on the 18th Sep as the order status remained at "Refund requested" up until that point. After I actually received it, checking again the status was "Refunded". If that was a problem on my card issuer side, wouldnt the status on UniformStore already be refund complete? And strange that it finally came 2 days after emailing about it again.

Regardless of that being correct or not, I requested a refund on the 27th Jul, acknowledged on the 28th Jul and ignored until the 17th Aug after contacting again.

Again, the responses were quick and polite which is rare these days. But at the end of the day I paid money to buy a product and receive it on time or at least receive a quick refund, not to have a conversation.