Paid for expedited shipping. When I didn't receive a tracking number I called them. They hadn't even started processing the order. Later that evening I get an email from USPS that a tracking number has been generated but the item has not been picked up by USPS. So now I'm looking at day #3 before it even ships. Expedited shipping? B.S. I knew it wouldn't go out Monday because it was past their 2pm cut off or whenever it is. I at least expected it to go out on Tuesday, but nope, looking at Wednesday before it even ships, if I'm lucky. Will not be giving them any referrals much less any return business! Owner / Manager needs to start holding employees accountable.