CBDfx has the best selection and quality of gummies. I only buy CBD and this company is excellent. I recently just bought CBD gummies for my Wolfdog because he pulled a muscle in his hip. CBDfx has hi... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Horrible experience. Order 1 disposable vape (2500 puffs). It didnt work. Shipping issues resulted in it taking almost 2 weeks to arrive to me. When it did it didnt work. They sent out another plus on... See more
Company replied
Awful firm and they blackmail other companies to get 5 star reviews here. that is from a email: "If I do not seeing a backlink in one week, I am create million toxic blog comment spam and re... See more
Company replied
Edit: The customer service at this place is great! I had a bad experience, with a product and they made it 100% right! I will definitely shop here again…Just being honest, the CBD muscle and joint sti... See more
Company replied
Company details
Written by the company
CBDfx is a U.S. based company founded on providing high-quality cannabidiol (CBD) wellness products, made with the highest quality hemp, to customers in a wide variety of formats; from tinctures and topicals to gummies and capsules. Founded in 2014 with a mission to push quality to the forefront of the CBD industry, CBDfx provides some of the finest, purest, and most trusted CBD products in the world. CBDfx products are sold in more than 25,000 points of distribution in 21 countries, and online at CBDfx.com.
Contact info
1909 10th Street, 91311, Plano, United States
- 888-991-7471
- Info@CBDfx.com
- cbdfx.com
3.4
Average
79 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
CBDfx has the best selection and…
CBDfx has the best selection and quality of gummies. I only buy CBD and this company is excellent. I recently just bought CBD gummies for my Wolfdog because he pulled a muscle in his hip. CBDfx has hip & mobility gummies for pets, that has been so far excellent.
October 24, 2025
Unprompted review
Reply from CBDfx
Thank you so much for your positive review! We’re so happy to hear that you’re enjoying our line of CBD for pets! Thanks again for your support, and we look forward to serving you again soon!
CBDfx Team
Terrible taste
I ordered CBD + THC gummies - very sugary and terrible artificial taste (Berry Buzz). Besides, no matter what they put on the label - the content of CBD and THC is very insignificant, comparing to the similar gummy bears of other companies. (In other words, there is no relaxed feeling after consuming these gummies.)
July 23, 2025
Unprompted review
Reply from CBDfx
Hi Nina,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that our Berry Buzz CBD + THC gummies didn’t meet your expectations.
Our gummies are crafted with a specific balance of Hemp Derived CBD and THC, but we understand that everyone’s experience can vary. We appreciate your feedback as it helps us ensure we're offering the best possible product.
We were unable to locate any orders in our system from you, and we’d love the opportunity to make this right for you, we've requested a few more details so we can better assist you.
Team CBDfx
Horrible experience
Horrible experience. Order 1 disposable vape (2500 puffs). It didnt work. Shipping issues resulted in it taking almost 2 weeks to arrive to me. When it did it didnt work. They sent out another plus one. That took another week and a half. The pen is supposed to last 2500 puffs but 2 days later its empty. Massive overpowering flavor. But in the end they made everything right and satisfactory.
July 7, 2025
Unprompted review
Reply from CBDfx
Hi Robert.
Thank you so much for sharing your feedback with us. We're truly sorry to hear that the products took longer than expected and that the vape pens including the Blue Raspberry Vape Pen and the complimentary Maui Wowie Pen – didn’t quite meet your expectations. While we always hope our customers love what they receive, we completely understand that sometimes things don't work out as planned.
To make things right, we’re processed a refund of your order. We've reached out to the email address provided in your order in hopes that we can help make things right.
We truly value your feedback and hope to have the chance to serve you better in the future.
CBDfx Team
Just being honest
Edit: The customer service at this place is great! I had a bad experience, with a product and they made it 100% right! I will definitely shop here again…Just being honest, the CBD muscle and joint stick 3,000 mg CBD, isn’t any better than the 15$ amazon stick i tried, I definitely wouldn’t buy this again…
June 30, 2025
Unprompted review
Reply from CBDfx
Hi Kelley,
Thank you so much for taking the time to share your feedback with us, and we are so sorry to hear that the Muscle and Joint Balm Stick did not meet your expectations! If you haven’t already, please feel free to reach out to us at info@cbdfx.com with your order details, we’d be more than happy to assist you with a return if needed.
We've also reached out for a few additional details here so we can help resolve this for you as quickly and smoothly as possible.
CBDfx Team
I bought the purple punch
I bought the purple punch. I regret not getting a coil heating device. I hate the taste of medicine, and that’s what it taste like. I also leaks to much fluid and leaves an unpleasant taste in my mouth.
May 24, 2025
Unprompted review
Reply from CBDfx
Hi Sherri,
Thank you so much for sharing your feedback with us.
We're genuinely sorry to hear that the Purple Punch Vape Pen didn’t meet your expectations We do see that you've enjoyed our THC gummies in the past. Your satisfaction is very important to us. We offer a 60-day return policy and would be more than happy to assist you with an exchange or a refund, whichever works best for you. We'll will be reaching out to you directly to help make things right.
Team CBDfx
I did have a slight issue, but customer service was outstanding.
I did have a slight issue with my order, but the customer service outweighed any problems I had. Veronica was a huge help, and she’s the only reason why I’ll be ordering from the company again. She went above and beyond to assist me with my complaints.
She gave me a partial refund, and she even sent out some gummies and tinctures for me to try, free of charge. She explained in good detail on how to use each product. My items arrived on time, and my issues were handled with care.
I recommend that if you have any issues to reach out to the customer service. They’re quick and very helpful. Thank you Veronica for your help and information on the products. I’m very much satisfied.
May 6, 2025
Unprompted review
Reply from CBDfx
Thank you so much for taking the time to share your feedback with us. While we're sorry to hear there was an issue with your order, we're truly grateful that we were able to turn the experience around for you.
We’re honored to have earned your continued business, and we look forward to serving you again in the future. If there’s ever anything we can do to help, please don’t hesitate to reach out.
Warm regards,
CBDfx Team
Very late...still don't have the product
I ordered the product a week ago and paid extra to get it in 1 to 2 days and still have not received it. It is very difficult to get in touch with the company. I would recommend just going somewhere local to buy them.
April 25, 2025
Unprompted review
Reply from CBDfx
Hi Amy,
We apologize for the delay with your recent order. We completely understand how frustrating delivery delays can be. While we always aim to process and ship orders as quickly as possible, there are unfortunately times when carrier delays are beyond our control. As discussed, we've processed a courtesy refund of your order, and it looks like USPS delivered this shipment in your mail box on April 26, 2025, 3:37 pm.
We’re committed to providing the best possible service and If you have any other questions, please let us know!
Thank you,
CBDfx Team
Amazing customer service
Amazing customer service. Highly recommend if looking for a cbd pen online.
March 10, 2025
Unprompted review
Reply from CBDfx
Ashley,
Thank you so much for your kind words and positive review! We’re so happy to hear that you’re enjoying your CBDfx Pen! Your satisfaction means the world to us.
Thanks again for your support, and we look forward to serving you again soon!
CBDfx Team
Holy grail
I had some issues at first with not receiving the order confirmation. However, the customer support was awesome. Make sure you check your spam folders for communications about your order (mine was buried in spam). I am very happy with my vape. It has been helping me immensely with my mood, sleep, and more. I will be purchasing more from them in the future.
February 21, 2025
Unprompted review
Reply from CBDfx
Hi Priscilla,
Thank you for sharing your feedback with us! We're really sorry to hear you haven’t heard back yet. We’ve checked our inbox thoroughly, but we couldn’t find any emails from you. If you could, please send us a screenshot of the email you sent to info@cbdfx.com, so we can look into this and figure out what might have gone wrong.
We also tried reaching out to you by phone and sent an email, but we haven't heard back yet. Your order was received and shipped, and we sent both the confirmation and tracking info to the email you provided. Sometimes these emails can get stuck in the spam or promotions folder, so it’s worth double-checking there.
According to our records, your order was delivered on March 3, 2025, at 9:48 am
If you need any further assistance, please don’t hesitate to reach out to us at info@cbdfx.com or call us at 888-991-7471.
Warm regards,
CBDfx Team
Top Shelf
Received a pen that was defective (slight burnt taste). They shipped out a replacement without hesitation. Excellent experience. Great taste and effects, too. I highly recommend.
February 19, 2025
Unprompted review
Reply from CBDfx
Thank you so much for your kind feedback, Frank! We truly appreciate your support and are thrilled to hear that you're enjoying our products. - CBDfx Team
This company is a F**KING Joke.
I order a CBDFX pen and it was DEFECTIVE and I have emailed the company several times and have been getting the run around. if I could give the company no stars I would. This is BULLSHIT when you order something you expect it to work. Why give the company your money if you will get nothing in return but something BROKEN and a hard time when emailing or talking to customer service.
February 5, 2025
Unprompted review
Reply from CBDfx
Hi Shannon,
We truly apologize for any confusion and appreciate your understanding. As we discussed on February 6th, a replacement for your damaged vape pen was sent out, along with an extra flavor of your choice. We’ve also included a few samples for you to try! According to our records, your replacement was delivered on February 10th.
Thank you for your continued support. If you need any further assistance, please don’t hesitate to reach out to us at info@cbdfx.com or call us at 888-991-7471.
Warm regards,
CBDfx Team
They sent me a damaged product that did…
They sent me a damaged product that did not work it looks like it's melted maybe even used took 3 weeks to get it if I could attach a picture or the video I took I would show you I will be posting other places.
December 29, 2024
Unprompted review
Reply from CBDfx
Thank you for sharing your feedback with us. We're truly sorry to hear that you've received a damaged or defective product. Unfortunately, we were unable to locate your order using the details provided, so we’ve requested some additional information. If you haven’t already, please email our team at Info@cbdfx.com with photos of the items you received, as well as your order number. We'll be happy to assist you further. - CBDfx Team
Defective vape. No response
I got a defective CBD vape from them. Came damaged and didn’t work. I tried contacting them about it and never got a response.
July 7, 2024
Unprompted review
Reply from CBDfx
Hi Liv. Thank you for sharing your feedback with us and we're so sorry to hear that your Vape Pen arrived damaged! Our team is happy to help. We were unable to locate your order details based on the name provided. We've requested additional details however, please feel free reach out to us at info@cbdfx.com with your order number details and we're happy to submit a replacement for you.
Team CBDfx
Invited
Chance is a calm baby now
My baby Chance is anxious and I've tried several products to help calm him...finally I tried this one and it actually worked...we are both happy.
August 21, 2024
Reply from CBDfx
Thank you so much for sharing your feedback with us Natalie! We're happy to hear that our CBD Pet tincture is working well for your furry loved one.
We appreciate your support.
Team CBDfx
Invited
I was hoping for a stronger effect.
September 20, 2024
Reply from CBDfx
Thank you so much for sharing your feedback with us! Our Hemp Derived Pumpkin Spice gummies contain 10mg of THC per serving. Everyone's tolerance will vary, however, for a stronger effect, you can definitely double your dosage. If you still have any product remaining and are interested in an exchange or a return, our team will follow up with you directly for assistance with this.
We appreciate your support!
Team CBDfx
Invited
I was hesitant to try CBD gummies for…
I was hesitant to try CBD gummies for my arthritis pain but they seemed to help. I ordered another bottle of mixed berry gummies, had an issue and was promptly remedied. Great customer service. Great product (tastes really good!)
September 13, 2024
Reply from CBDfx
Sandra, thank you so much for taking the time to share your feedback with us, we really appreciate it! Our CS team is always happy to help, and we're glad to hear our CBD gummies are working well for you.
- CBDfx Team
Invited
Healthy and Positive products
The gummies I’ve tried from cbdfx have helped with my sleep issues, my anxiety, the mushroom gummies I’ve had have definitely made a difference compared to the products I’ve tried from stores, when it come to wellness, I’m happy to have finally found products that are safe, healthy, and I believe better than some prescribed medications that I’ve had over the years, very happy with the products and the company!
September 1, 2024
Reply from CBDfx
Thank you for sharing your feedback with us, we really appreciate it. We are glad to hear that our CBD products are working well for you.
We appreciate your support!
- CBDfx Team
Invited
Reply from CBDfx
Thank you Harvey, we appreciate your support and your feedback!
- CBDfx Team
Invited
My sugar went from 180 to 219 it did…
My sugar went from 180 to 219 it did not help I will not order again
July 27, 2024
Reply from CBDfx
Hi Gerald,
Thank you for sharing your feedback with us and we're so sorry to hear that! Our CBD Apple Cider Vinegar gummies contain 6 grams of cabs, along with 1 gram of organic cane sugar and 1 gram of added sugars. Our team will be following up with you directly to help assist with a return. Please note we also carry CBD tinctures that do not contain sugar for a no sugar option.
CBDfx Team
Invited
Your prices are too high
Your prices are too high. I found similar products with similar ratings for much less
July 10, 2024
Reply from CBDfx
Thank you for your feedback Larry,
Our current promotion code CHILL can help customers save: 15% off 1 item, 20% off 2 items, or 25% off 3 items or more. Additionally, we've just introduced a subscribe and save program where you can enjoy a 25% discount on your items and receive free shipping on every recurring shipment.
Team CBDfx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.