ordered a camera for my daughters birthday from the online EE store, I ordered on 11/09/23, on the 13/09 I had no dispatch email and on the order the status it was still processing, I contacted customer services who replied saying the item had been delivered by UPS on 12/09 and showed me the delivery note, no photo, no signature. I then replied back saying this had not been delivered and that I have no mailbox so what to do now as I'm without a present costing £75 down, I got a reply saying I had to sort it out myself with the delivery company. I escalated this matter with EE who replied telling me that the final decision on this was that I was not getting a refund or replacement and that I had to chase up with UPS. I contacted CAB who told me that EE had broken their contract as my item was not delivered regardless of the delivery note, its their job to chase the missing parcel not mine, so I've now got to deal with the process of making formal complaints etc to get my money back, I will never ever use this company again, their CS is absolutely disgusting, I have searched the Internet and found very similar stories with other customers, I understand things go wrong, I understand things can go missing through no fault of retailer, but as a company your number one priority should be looking after your customers, and EE have failed in that department, even my emails from Gillian in escalations are very rude, I will never recommend this company.