Buyer beware.

Selling on The Range website

Ordered a bed that arrived full of scratches to the headboard paint and in a poor condition from Comfy Living.

There is an option on the website when complaining about faulty goods for receipt of faulty goods to return, receive a replacement part or discounted refund.

Faulty goods complaint then got gets sent to Comfy Living that proceeds to say the bed is out of stock, (Despite still selling it on their site) and I have to deconstruct the faulty bed and send back for a full refund.
This is not in the interests of the customer whoIs happy to repair the bed for a much cheaper option to the business (a discounted refund off the full price)

Seems happy to sell scratched beds at full price to customers but will not negotiate a satisfactory resolution with the customer.

Seems to think the only resolution is to deconstruct and return a heavy goods item and give a refund and leave us with no bed.
This resolution option was not right for us and could have been resolved a much cheaper and simpler way by repairing,

I guess they think the customer won’t go to the effort do this. Left with a very poor experience from Comfy Living. Will never look to buy from either company again.