Used them for about 50 buys and then…
Used them for about 50 buys and then suddenly when i was on holiday they needed KYC. I completed KYC a week later and they "disabled my account". Now they are "investigating the issue" for over a month and stopped responding at all about a week ago. Not very nice ... I'm just a HODLer so what the f could be the problem here???
Edit:
Ok then - lets have some hope you get around to it :)
Reply from MoonPay
Hi there,
We require our users to complete an identity verification process in order to comply with international KYC/AML regulations, as well as to keep all our users safe. For each region, our compliance team requires certain documents in order to satisfy our anti-fraud efforts.
Please be assured that as soon as we have an update, we'll reach out to you directly by email.
Best regards, MoonPay Support.