Disappointed customer seeks reassurance Ordered an office chair and the separate wheels flagged up for hard floors (oh stupid me) because I do have hard floors. The instructions for the office chair didn't match and I am still following this up with Topstar, the makers. However saw on the box with extra wheels that they still need to be used with a protective mat on laminate floors. So pointless! Shocked to find that there isn't a returns policy. Should have checked this before but assumed this was a reputable company with normal return policies, very disappointing. I am still hopeful for a good resolution as I believe this is mis-selling and will try customer services. Will update. If not I will contact trading standards to check thus is above board.