Hopeless communication and rude audiologist
Booked a hearing test after my husband had had one. Audiologist rang to say it had to be a “private” one as we were not in the “right” area for an NHS one. I queried this as my husband had had a free test with same clinic. The Outside clinic person told me to make an appointment with an NHS provider through my GP and failed to visit. The manager later rang me after I had complained and said although the test was “private “ it was free and only hearing aids would have to be paid for.
Reply from OutsideClinic
We would like to take this opportunity to again apologise for any upset or concern caused as this would never be our wish or intention, we can reassure you that following your conversation with my colleague on 02/08/2023, your concerns and feedback will be reviewed fully with the individual who did visit with you for further learnings to be taken. If we can be of any further assistance, please do not hesitate to contact us on Freephone 0800 60 50 40 or by email info@outsideclinic.com