Grabbers were OK but tracking non-existent
Grabbers were OK. I was unable to track the delivery by Royal Mail and reported this to customer services, but they misread my email and apologized instead for the delay. There was no delay, but I wanted to make sure that I was at home to receive the parcel. As CareCo was the customer for Royal Mail they should be keeping an eye that the contract with them was being fulfilled.
Reply from CareCo
Good evening, Susan,
Thank you for taking the time to leave CareCo a review, based on your experience with your most recent order.
We really do appreciate your feedback and are always looking at ways to improve relationships not only with our customers, but also all of our partners.
I tried to call you this afternoon but, unfortunately, I was unable to get through. I did send you an email so if you would be so kind as to reply and confirm a suitable time to call you, that would be great.
If there is anything else you need, please do let us know.
Thank you,
Mike
CareCo