Changed the delivery date and stayed at home on the day, only to find that their courier had delivered it on the initially planned date. The package requires my bloody signature and it has been delivered how???? I asked their stupid online client service, and they questioned whether I was lying. It was my passport in that package, not an iPhone 16.
Two years ago, a collaborator shipped chemical standards worth more than 2000 euros with DHL. They were never delivered. Client service never followed up on that. It was simply like it was our fault to trust them.
I knew about DHL from when I was still in China and it had the international reputation of being reliable. It just kept disappointing me. Sad.