Twice the product never arrived. They were friendly enough in answering emails and even offered to re-ship provided I paid the shipping costs for the second shipment. I agreed. They sent some pseudo tracking info from a site called 17track. The first shipment shows in transit for 64 days. The second for 17 days. It seems to me they either falsified their shipping info or were so completely shoddy in their packaging as to subject it to customs siezure twice. Either way, not a happy customer. Would not reccomend buying from this "vendor."