Frustrated customer MYB12372735B
Frustrated customer MYB12372735B
Booking the holiday great experience trying to amend the booking awful. Usual online booking scenario really simple question that would be easily resolved if you could talk with a representative, impossible through a ‘virtual assistant, who constantly asks you to rephrase the question. All the systems are in place to stop you from actually resolving the problem by talking. Let’s see what happens, doubt my question will be answered.
Reply from On the Beach
Hi Ketih,
Many thanks for taking the time to leave us a review here - I am sorry to see that you have had some trouble getting through to us. We're really busy right now but working hard to get back to each and every customer as quickly as we can, whilst still offering a great service.
I have taken a look into your booking and I'm happy to see that we have been in touch and have got that all resolved - if you have any further questions relating to that, please let the team know via the messages on your booking :)
Wishing you a lovely holiday when the time comes!
Kind regards,
Andrea