This is the norm when dealing with Yankee Candle online ordering.The site is glitchy drags and lags. This is the second time it didn't give me my rewards or give my 20% discount, which cost mean extra $17 this time! Reached out twice to customer service who said they see the discounts and assured me they would show up in final check out ...they did not. Emailed them again Informing them ...they never got back with me. Also could not get my $5 birthday discount. So disappointed, will have to stop using the online ordering but when I did before, I started using bath and body works candles their wicks quit burning leaving about 1/5 of candle unburnt. This is almost as bad as Arby's discontinuing potatoes cakes😭😭😭