This is a bank in free fall
This is a bank in free fall. They are closing branches leaving too few to service the volume of customers that are travelling to the remaining ones. Their IT system is dreadful and only works intermittently. We are closing our accounts as we have no confidence in them. They locked our accounts despite having more than sufficient funds in them, because we had not used them for a while. so when we wanted to get access it was impossible. Then they said to ring them but their answer message says, We are very busy and the wait time is at least 30 minutes. this is not service. It is about time the ombudsman started to hold banks to account.
May 25, 2023
Unprompted review