I ordered a printer recently which was supposed to be new. Indeed Amazon confirmed it was new. When the confirmation email arrived it showed it was used. So I spoke to Amazon agent again who told me I should cancel and he would report to his superiors that the website is misleading. I then reordered the same about 5 days later and as a consequence had to pay an extra £69. I honestly thought Amazon would refund this amount as it was clearly their fault but despite complaining to them they are refusing to budge. Not sure if I will shop with them again.
Names etc can be supplied if requested.