Received delivery of the sofa and it wasn't packaged correctly and when we took the packaging off after the delivery we noticed horrendous dirty marks and torn leather, same as a customer below i'm just being ignored, we've sent photos we've followed up on phone calls and it takes over 30 minutes to get through,when i first got through over a week ago they couldn't speak to me the dept i went through to as they said it hadn't gone through to their team yet and it was still with the initial team and i had to wait for an acknowledgement of my photos. absolutely disgusting customer service.