NOT 4 STARS
Stayed at Pestana in Miami. On the Beach rating is 4 stars.
THIS IS NOT A 4 STAR using either uk or American rating system. NO food available, not even a sandwich. Breakfast is 10 minutes away.
We had to pay $400 resort fees. IT IS NOT A RESORT. Staff said many services had not reopened after Covid, but they still rate and charge as if they were.
Far duperior and cheaper in same neighbourhood.
OTB offered a £50 refund on a £2000 holiday.
We will now go to the small claims court.
Reply from On the Beach
HI Alan,
Thank you for your feedback, we appreciate you taking the time to leave a review and I am sorry to hear that you have not had the best experience with us.
Having reviewed your booking, should you not be satisfied with the outcome of your complaint, I would recommend replying directly to the email you have received from our complaints team so that they can take another look at this for you.
I'm really sorry again that you have been left disappointed by your holiday experience, this is never what we went to hear.
Take care,
Kind regards - Kirsty