Customer beware - I'm hoping to save someone else this pain. This organization is still selling travel insurance policies they have no ability or desire to service in the advertised timeframe. The truth is - unless you are looking for travel insurance knowing you won't need to make a claim or you have so much money that you don't need your money back for MONTHs - buy elsewhere.

Customer service representatives have acknowledged to me on multiple occasions that they do not have the staffing to meet their advertised claim response time, but yet even months later they still advertise this review timeframe to new/potential customers.

Filing a BBB complaint appears to be the only way to get anyone at the company to look at your claim.