Overall a bad experience. My 12 year old palm tree was stolen from my front garden and my young son wanted to replace it for me for Christmas. I found gardening express online. A cordyline for £29.99 & delivery before Christmas seemed ok though wasnt keen on £6.99 delivery so foolishly decided the houseplants Id wanted Id buy from them too.
I had problems on my own part because my email inbox was full so I couldn't confirm subscription and received no updates so I deleted 1000s of emails. Still no emails from gardening express. They were responsive on chat but problem wasn't fixed quickly.
They offered pre Christmas delivery. Every day of holiday is precious & I took a day waiting in for delivery. The live tracker showed that the guy was 2 miles down the road from me. But he never arrived. As soon as my delivery slot time ran out the tracker shut off. I was disappointed to take a day staying in before Christmas for a delivery that didn't arrive when I could have been out doing Christmassy things with my son. Then I had to chase gardening express again to find out what was happening with my delivery.
When the plants were delivered the cordyline was lovely (though looked nothing like the image shown). The elephant ears had 4 leaves with a hole or 2 (not great!) & one already chopped off. One of the 4 has already yellowed and died. I ordered 4 plants and some bulbs and none of the plants looked anything like the images online. Perhaps they could add photos showing what a plant can grow into with photos of what they will actually look like at the time of purchase?
But the biggest disappointment to me was the lemon and lime draceana. It arrived with almost every leaf covered in yellow and brown marks. Big ones. Even on the stem. I've spoken to family and gardeners who confirmed to me the plant is diseased. Looks to be yellow spot disease.
No plant should ever have been sent out in this condition! Whoever packed this plant would have seen the state of it. Really bad. To add insult to injury I checked the site and my honest review with photos has not been added to the site- but they accepted my good reviews. I wrote the review very fairly before talking to anyone about the plant so it basically said I wasnt sure if it had been under watered in transit or something more serious. I made no sweeping accusations against gardening express. So why accept my good reviews but not the one that shows the terrible condition they are happy to send out their plants in? Don't send people sick plants if you want good reviews!!!!

Of course I contacted gardening express with photos of the plant leaves close up. But this wasnt good enough for them?! They said they needed photos of the whole plant. After I sent these they offered a refund. What Id hoped for was some kind of advice on what to do with the plant to revive/heal it or preferably a replacement but nothing was offered. So a purchase that was meant to bring positivity after a plant was stolen has left me miserable with a diseased plant that I don't know what to do to help and sad I think it needs destoying. I've read you can use fungicide but nowhere specified what fungicide. The dracaena is a living thing and I'd love to make it right rather than throw it in a bin & I'm disappointed gardening express offered no advice. For these reasons unfortunately my trust in gardeningexpress is extremely low & I really couldn't possibly recommend the company to anyone.